Frequently asked questions
What is the exact delivery date?
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Can I buy the product right away?
Many items are available immediately, but many items need to be prepared by our employees - for your and our convenience, place an order - a company employee will contact you.
How long is the warranty period for purchased goods?
- For natural persons - 2 years after the manufacturer and seller have complied with LR and EU legislation;
- For legal entities - 1 year after the manufacturer and seller have complied with LR and EU legislation;
- If the manufacturer's warranty exceeds the time limits stated above, the manufacturer should be contacted exclusively for warranty claims (see Warranty for details).
In the event of any non-conformity, damage or defect, the Seller must be informed immediately and the goods must be returned to the Seller's dispatch point within 2 working days of receipt of the goods at the latest. (For legal persons).
If you cannot reach us, please send us an email!
Sometimes there is a heavy workload and all staff are fully occupied serving customers in person or on the phone, so it is physically impossible to answer all phone calls during these periods - we recommend emailing in this case!